SCAM ALERT: Zero Communication, Useless Tracking, and a Ruined Opening Day ????

I felt compelled to share my absolutely terrible online shopping experience as a cautionary tale. I bought a few items about a week ago, hoping to wear them for Yankees opening day. However, they still did not ship, and the tracking number provided hasn't been updated. I attempted to contact them by email, phone, and Instagram repeatedly, but received no help.
When I finally got a partial response, it didn’t fix anything. They sent me 1 hat out of the 3 items I ordered and they blamed shipping on USPS, even though the items were literally shipping to a different boro. Last time I ordered it only took 3 days! This entire process has been so frustrating that I concluded their site sadly seems like a scammer site. I needed immediate answers, which is why I demanded a conversation with customer service.
Customer: Good Afternoon, I purchased a few items from you about week ago. They still did not ship. Now I've received a partial order. I need to know where the rest of my items are.
CS Rep: I sincerely apologize for the communication breakdown and the error in your fulfillment. We understand you are missing two items and that the tracking information was misleading.
Customer: Misleading is being polite. The tracking was useless, and I needed these items for opening day, which is now ruined. I will never do business or recommend your site ever again if this isn't fixed immediately. What is the solution for the missing items?
CS Rep: You are absolutely right to be upset. We are taking immediate action. I am processing a full refund for the two missing items right now, and to compensate you for the extreme inconvenience and lack of response, we are also issuing a 20% discount code for any future purchase.
Customer: I expect confirmation of that refund today.
CS Rep: Absolutely. If you treasured this article and you simply would like to collect more info regarding Design with WholeCustomDesign nicely visit our own page. You will receive an email confirmation of the refund processing within the next hour.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.