Cautionary Tale: The Website That Failed My Order & Returned 'Null' Feedback ????

I need to share my terrible online shopping experience as a cautionary tale for everyone else. I wasted an entire afternoon trying to place a custom order, dealing with a clunky interface and zero response from customer support channels. When I finally gave up and navigated to the review page, I realized I couldn't even articulate my frustration—the experience was so empty and frustrating that my only possible feedback was simply
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. That feeling of being completely unhelped, of having invested time for literally zero result, is why I felt compelled to leave a review and contact customer service directly. I couldn't let my time and potential purchase just vanish into the digital ether.
Customer: I spent over an hour trying to order a custom hat online, and the website kept crashing at checkout. My order didn't go through, and when I tried to leave feedback, the submission just went blank. When you liked this informative article and also you would like to be given guidance regarding https://wholecustomdesign.com kindly pay a visit to our own web site. What is going on with your system?
CS Rep: I sincerely apologize for the immense frustration and the time you lost trying to complete your purchase. That is absolutely unacceptable, and I completely understand why you are upset. We are extremely sorry for the technical difficulties you faced.
Customer: "Unacceptable" is right. It was so bad I couldn't even write a proper review—it was just
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. I need the Valencia hat styled with a specific band, but I refuse to fight the website again. Can you manually process this for me right now?
CS Rep: Of course. Let's take care of this immediately. I can process the Valencia with the custom band for you over the phone, and to make up for the inconvenience, I will ensure expedited shipping is complimentary. Can you confirm the size and the specific band material you were looking for?
Customer: Size 7 1/4, the black leather braid. I need an email confirmation that this is locked in and shipping quickly, not another empty promise.
CS Rep: Consider it done. I'm placing the order now, and the confirmation email with tracking will arrive in your inbox in the next five minutes. Thank you for your patience and for giving us a chance to fix this.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.