SCAM ALERT: Zero Communication, Useless Tracking, and a Ruined Opening Day ????

I felt compelled to share my absolutely terrible online shopping experience as a cautionary tale. I bought a few items about a week ago, hoping to wear them for Yankees opening day. However, they still did not ship, and the tracking number provided hasn't been updated. I attempted to contact them by email, phone, and Instagram repeatedly, but received no help.
When I finally got a partial response, it didn’t fix anything. They sent me 1 hat out of the 3 items I ordered and they blamed shipping on USPS, even though the items were literally shipping to a different boro. If you have any inquiries concerning where and ways to use homepage, you can call us at our web site. Last time I ordered it only took 3 days! This entire process has been so frustrating that I concluded their site sadly seems like a scammer site. I needed immediate answers, which is why I demanded a conversation with customer service.
Customer: Good Afternoon, I purchased a few items from you about week ago. They still did not ship. Now I've received a partial order. I need to know where the rest of my items are.
CS Rep: I sincerely apologize for the communication breakdown and the error in your fulfillment. We understand you are missing two items and that the tracking information was misleading.
Customer: Misleading is being polite. The tracking was useless, and I needed these items for opening day, which is now ruined. I will never do business or recommend your site ever again if this isn't fixed immediately. What is the solution for the missing items?
CS Rep: You are absolutely right to be upset. We are taking immediate action. I am processing a full refund for the two missing items right now, and to compensate you for the extreme inconvenience and lack of response, we are also issuing a 20% discount code for any future purchase.
Customer: I expect confirmation of that refund today.
CS Rep: Absolutely. You will receive an email confirmation of the refund processing within the next hour.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.