???? Online Store Scam Warning: Zero Item, Zero Tracking, Zero Response!

I'm writing this purely as a warning. While the physical store seems to offer wonderful experiences (based on what I've read), my interaction with their e-commerce site has been a complete disaster. After placing a pricey order, I was informed the item was out of stock, and though we agreed on a substitute, nothing has arrived. This led me to the chilling conclusion that I must share this cautionary tale:
Their online store is a scam. I ordered a jersey, only for them to email me that they were out of stock. They offered an alternative item, and we seemed to work something out. It’s been close to a month and nothing has arrived. No tracking info- and they ignore emails. Avoid their online store- it is a scam.
I felt compelled to leave this review and finally engage in a conversation with customer service after my repeated emails about tracking and delivery were completely ignored.
Customer: I need an immediate update on my order #10928. I accepted an alternative item three weeks ago because the original was out of stock, yet I still have zero tracking information and my emails asking for status updates are being ignored.
CS Rep: I sincerely apologize for the communication blackout and the significant delay you’ve experienced. That is absolutely unacceptable, especially when we confirmed a substitute item was on its way.
Customer: Unacceptable is right. I’ve sent four emails over the past ten days—all ignored. Can you confirm right now that this alternative jersey even exists, or have I simply paid for an item that will never ship?
CS Rep: I understand your immense frustration. If you have any concerns regarding the place and how to use https://wide-camera-9b8.notion.site/, you can contact us at the website. Checking the system now, I see that the manual order processing for the substitute item was regrettably overlooked by our fulfillment team. We are deeply sorry for this error and the lack of response.
Customer: So the item hasn't shipped, and there's been no action on it for weeks? What is the immediate solution here?
CS Rep: My priority is fixing this immediately. I am processing a full refund for your purchase right now, and I will personally ensure the funds are returned within 3 business days. As an apology for this failure, I would also like to offer a 50% discount on any future in-store purchase.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.