Cautionary Tale: Received a Severely Damaged Custom Order (Missing Parts!) ????

I regret ever clicking 'purchase' on this site. This is a cautionary tale about how something simple can go completely sideways. When my custom order arrived, it was fundamentally wrong and severely damaged, making me feel so frustrated that I honestly couldn't even type out a proper response on the review page. I was left with absolutely
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to say—just a blank space, which I guess sums up my feeling perfectly. I felt compelled to reach out to customer service immediately because receiving a package that was completely unusable is simply unacceptable.
Customer: I just received my custom hat order, and I am incredibly disappointed. The hat is completely crushed on one side, and the expensive accessory band I paid extra for is missing entirely.
CS Rep: I am truly sorry to hear about the condition of your order and the missing item. That is certainly not the quality we aim to provide. Can I please get your order number so I can pull up the details?
If you cherished this posting and you would like to get far more info pertaining to WholeCustomDesign Wholesale Headwear kindly go to our own web site. Customer: It’s #19584. It was supposed to be ready for an event this weekend, and now I have nothing to show for the money I spent. I need a solution immediately.
CS Rep: I see the details here. We sincerely apologize for this fulfillment error. We can immediately process a full exchange and rush ship a brand new hat, ensuring the custom band is included this time.
Customer: Will the replacement process be faster than the original shipment? I need assurance that the new item won't arrive damaged again and that it will arrive before my event.
CS Rep: Absolutely. I will personally supervise the packing of the replacement and upgrade your shipping method to overnight delivery free of charge. You will have a tracking number for the new shipment within the hour.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.