Reset Your Work Or School Password Using Security Info

To reset your password, you must select the "contact an administrator link" to send an email to your company's administrator and let them know you want to reset your password. This article is for people who set password expiration policy for a business, school, or nonprofit. To complete these steps, you need to sign in with your Microsoft 365 admin account. If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password. The steps below describe how to change a known password for a Microsoft personal account. If you need to reset your Microsoft account password because you forgot it, see Reset FixTechGuide Microsoft 365 help your Microsoft account password instead.

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For your protection, Microsoft must verify your identity before you can proceed with resetting your password. The sign-in process was unable to verify your account info. If you found this video helpful, check out the complete training series for small businesses and those new to Microsoft 365.

Let users reset their own passwords

• For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.
• For your protection, Microsoft must verify your identity before you can proceed with resetting your password.
• If you cannot get a code, read Troubleshooting verification code issues.
• This article is for people who set password expiration policy for a business, school, or nonprofit.
• If not, select Reset password below, enter the username name for the account you're trying to reset, and select Next.
• If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password.
• To complete these steps, you need to sign in with your Microsoft 365 admin account.

You must be a password administrator to perform these steps. You can try signing in or changing directories.

Reset passwords in Microsoft 365 for business

Microsoft recommends that you use roles with the fewest permissions. Using lower permissioned accounts helps improve security for your organization. To learn more, see About admin roles in the Microsoft 365 admin center. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. To complete these steps, you must be a password administrator. If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool.

Steps: Let people reset their own passwords

If not, select Reset password below, enter the username name for the account you're trying to reset, and select Next. These steps work for a business with tens of users. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time). When a user requests a new password, you receive a password reset request in email.

Watch: Let users reset their own passwords

If you couldn't change your password this way, see Reset your Microsoft account password. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. For your protection, we will ask you to confirm the verification details you select. If you cannot get a code, read Troubleshooting verification code issues.



To support increased security, as of August 30, 2024, Microsoft will remove the ability to send user account details and passwords in email from within the Microsoft 365 admin center. We recommend that you print the account information to a PDF file, then share it with your users in a secure manner. Your administrator hasn't turned on password reset for your organization from the "Can't access your account" link or hasn't licensed you to use the feature.