Microsoft 365 Troubleshooters

This article will provide quick helpful tips that will get you back up and running and eliminate searching through the endless abyss of support documentation. To uninstall the 32-bit version use this troubleshooter to uninstall Office. If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again.

Troubleshoot help for Outlook, Skype for Business, OneDrive for Business, or SharePoint

Use the Excel check troubleshooter to resolve Excel for Windows startup, hang, or crash issues. When you open the main productivity apps like Word, and Excel, on the main page you should be able to see all files you opened recently. Check if CAPSLOCK is turned on, and check the spelling of the password you try to enter. As passwords are sensitive to small changes, you shouldn’t copy your passwords from anywhere (like textfiles, skype’s conversations), instead try to enter it manually.

Common Office 365 issues

If you're an admin and you aren't sure what plan you have, follow the steps in What Office 365 for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans. To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac. If there's a Learn More link on the error message, select that. If there's no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue.

One of the features of Office 365 is that users can work on their current Word or PowerPoint projects either on their mobile device or computer. As long as you’re working with your account logged in, the application should automatically save your progress on OneDrive and sync it to your device. However, errors can happen when the device is currently offline or not connected to a network. When you install Office it's automatically linked to your Office 365 plan.

Tools That Can Help

You may need to remove old Microsoft Office licenses from your computer and install a new one. The links below are specific to admins looking for troubleshooting help with these Office 365 services. For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic. Learn how in "Account Notice" appears in Office after switching Office 365 plans. When you install Office 365, all the applications that came with your particular Office product is installed at the same time.

Office 365 Troubleshooting Issues: Common Problems and How to Solve Them

• If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again.
• If your computer can't install the full desktop version of Office because it doesn't meet the system requirements, you can try using Office Online in your computer's browser.
• If not, the password reset page provides you with a possibility to contact your administrator.
• Admins should also see the Office for business tab for more general Office installation issues.
• If you use Microsoft Office 365 Outlook as a standalone email client, and you cannot send and receive email messages, check the Outlook connection settings.
• For more information, see Deactivate Office 365 if you see a "limit reached" error.
• To keep using Word without interruption, choose the option below to reactivate.

If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin. Fortunately, documents that were sent to the recycle bin aren’t immediately and permanently removed. If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services.

If you have ever had to call any tech support or your company's IT team, this is what they will start with. And as experienced IT Support technician I cringe having to ask users this but before we move on...Is your computer plugged in, charged and turned on? Find guidance for admins and IT Professionals in educational organizations. If you're looking for steps describing how to install Office on a Mac, see Install Office on your PC or Mac. Office recognizes what operating system you're using so make sure you're on your Fix email login issues quickly Mac when you click Install to begin the install procedure.

This could happen because of a delay between your initial sign in and Office 365 for business setting up your environment. To install or check for updates on your Mac, see Check for Office for Mac updates automatically. To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for Mac. If you've used up your five installs and want to install Office on another computer, you have to deactivate an installation. If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background. See Office is taking long to install or Office hangs at 90% for possible solutions.