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I do not see IMAP FOLDERS when I right click on the Inbox, and I do have it set to IMAP in the server settings. Why does the NEW OUTLOOK not sync? I have old messages from January. After selecting NEW version I closed out Outlook and that did nothing.

I then did a Shut Down and then in a few minutes booted back up and got the same, NADA. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Post questions, follow discussions and share your knowledge in the Outlook.com Community. To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? Turned off two-step verification and sync resumed.

Why does the NEW OUTLOOK not sync?

They should also review the logs for issues or errors. In some cases, there might be outages or network-related issues, such as problems with a VPN. These syncing problems usually happen because of issues like a damaged Outlook profile, poor internet connection, or a corrupted OST file. If restarting Outlook or fixing the profile doesn’t work, converting the OST file is often the next step. EdbMails OST to PST Converter can help in these cases by recovering data from the inaccessible OST files and restoring them without data loss. The approach that IT takes to address a syncing problem depends on what type of problem it is.

7 Customer support

We may be able to provide more specific guidance or troubleshoot from our end if necessary. Create your account and connect with a world of communities. One site said hit Send/Receive, but in the NEW OUTLOOK there is NO SEND/RECEIVE button from what I read.

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It is not something we can fix on the Customer Side. Xfinity uses a backend similar to what I use to work with personally 10 years ago, so I have a general idea of it. I did stop getting outlook mail around late afternoon early evening yesterday.

• Mail flow issues can also arise out of other circumstances, such as a user having a mailbox in both Exchange Online and Exchange on-premises.
• Turned off two-step verification and sync resumed.
• Why does the NEW OUTLOOK not sync?
• So it is not a full server crash or a firewall misconfiguration.

Outlook calendar events or contacts not syncing

From there, make sure that the proper calendars are selected. If none of these steps address the syncing problem, escalate the issue to the IT team. When issues occur at the account level, admins should ensure that users are properly logging into their accounts and provide them with instructions as needed. Account-related issues can also arise in Exchange. For example, admins might want to check the user's Exchange account settings and whether they can reach Exchange Server.





On iPhones, it's also possible to sync calendars from mail apps such as Outlook and Gmail into the iOS Calendar app. However, this can inadvertently expose sensitive data or open up the device to greater vulnerabilities. IT teams should build a plan to tackle these threats and make sure users are aware of the security concerns. If none of these steps work, the issue might be on the server side, which can make the troubleshooting process more complex. Admins must think about the nature of the problem and which users it's affecting to find the source. For example, ActiveSync might not be enabled, or there might be a problem with the ActiveSync certificate settings.

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Admins should also check Exchange for outages. In some cases, an issue might be related to MDM settings, such as restrictions on Outlook functionality, or user account and mailbox settings in Exchange. When using Microsoft Teams on an iPhone, slow performance and app crashes can bring mobile work to a halt. Many issues come down to internet bandwidth or low storage space.

If it's a client-side issue, the admin can usually instruct the user on what steps to take. If it's a server-side issue, the admin likely needs to find a way to fix it inside the IT environment. Unfortunately, it's not always clear where the problem might lie. I have seen this happen when LDAP on the backend takes a partial fit, but it seems apple link is not affected by it as it still works ok on my phone. And of course, webmail is working without issues. So it is not a full server crash or a firewall misconfiguration.

In some cases, IT might be able to track down a problem by examining the Exchange logs. Some of the most common issues users encounter with Outlook on iOS relate to syncing. Learn how FixTechGuide troubleshooting blog to troubleshoot when the iPhone Outlook app is not syncing. Mail flow issues can also arise out of other circumstances, such as a user having a mailbox in both Exchange Online and Exchange on-premises.