Reset A Forgotten Microsoft Account Password

Moreover, NordPass will autofill login details for you, which means that you’ll no longer have to manually type out your usernames and passwords. With NordPass, you can create complex, unique passwords for each of your accounts, with just a few clicks, thanks to the built-in Password Generator. You also — obviously — get a single secure place to store your passwords as well as other sensitive information such as credit card numbers, personal information, secure notes, and even passkeys. If not, select Reset password below, enter the username name for the account you're trying to reset, and select Next.

Click here to see what products are included under Microsoft 365 for home or Microsoft 365 for business.

Microsoft recommends that you use roles with the fewest permissions. Using lower permissioned accounts helps improve security for your organization. To learn more, see About admin roles in the Microsoft 365 admin center. The steps below describe how to change a known password for a Microsoft personal account.

Contact your admin for your username and password

To support increased security, as of August 30, 2024, Microsoft will remove the ability to send user account details and passwords in email from within the Microsoft 365 admin center. We recommend that you print the account information to a PDF file, then share it with your users in a secure manner. This article is for people who set password expiration policy for a business, school, or nonprofit. To complete these steps, you need to sign in with your Microsoft 365 admin account.

Change a Microsoft account password

If you cannot get a code, read Troubleshooting verification code issues. Your Microsoft 365 password has now been successfully reset, and you can proceed to sign in with your new password. The sign in location for Office 365 Germany is, portal.office.de. You can only do this if your admin has given you permission to update your password in Microsoft 365. If none of these options help and you still can't remember your Microsoft account, see When you can't sign in to your Microsoft account for additional things to try. If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool.

Watch: Reset a business password for a user

For your protection, Microsoft must verify your identity before you can proceed with resetting your password. Find solutions to common problems or get help from a support agent. The sign in location for Office 365 operated by 21Vianet in China is, login.partner.microsoftonline.cn/.





If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instead. By using NordPass to manage your Repair Office 365 installation errors Microsoft 365 password and other account credentials, you can improve your online security and minimize the risk of unauthorized access to your accounts. Because NordPass offers desktop and mobile apps, as well as a browser extension, and syncs everything between them, you will always have access to your passwords and other sensitive data whenever there’s a need.



Contact your admin who can retrieve the username and reset the password for your work or school account. This is typically the person with admin permissions who set up your Microsoft 365 account for you. If you're not an Microsoft 365 admin, ask your workplace technical support to give your account name to you. You may want to change your password for security reasons, or you may have forgotten your password and you want to reset it. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time). When a user requests a new password, you receive a password reset request in email.

• However, it is essential to note that these are two separate accounts, and changes made to one password do not automatically apply to the other.
• If you cannot get a code, read Troubleshooting verification code issues.
• If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool.
• To complete these steps, you need to sign in with your Microsoft 365 admin account.
• You may want to change your password for security reasons, or you may have forgotten your password and you want to reset it.
• Your Office 365 password and Microsoft account password may be the same if you use the same email address and password for both accounts.
• This is typically the person with admin permissions who set up your Microsoft 365 account for you.

Get a verification code

If your Office 365 administrator account has been blocked, you can unblock it by signing in at portal.office.com and following the on-screen prompts to verify your identity. If you're signing in to the correct location, but still can't remember your username and password, contact your admin. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Protecting your Microsoft 365 password is crucial to maintaining the security and integrity of your account. One way to ensure your password stays safe is by using a password manager such as NordPass. For your protection, we will ask you to confirm the verification details you select.

Your Office 365 password and Microsoft account password may be the same if you use the same email address and password for both accounts. However, it is essential to note that these are two separate accounts, and changes made to one password do not automatically apply to the other. Update the password on your mobile phone and desktop email program to match the new password for your account. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. If you couldn't change your password this way, see Reset your Microsoft account password.